The ORP Process
The Organisational Review Programme (ORP) was established for the conduct of comprehensive 360° reviews of individual Government Departments and major Offices in terms of current and likely future capacities in three key areas:
- Strategy – how effective is the organisation at developing strategy?
- Managing delivery – how good is it at delivering services to its customers?
- Evaluation – does the organisation evaluate what it does and, if so, do the findings feed back into new policies?
The Template for the ORP Reviews, developed by the ORP team, sub-divided these three areas into ten organisational attributes:
|Strategy||Setting strategic direction|
|Creating shared understanding|
|Managing delivery||Customer service and delivery|
|Continuous improvement and innovation|
|Managing resources (HR, ICT and financial)|
|Customer and stakeholder feedback|
|Input into policy and strategy|
An ORP review of a Government Department or major Office comprises the following steps:
- undertaking workshops and face-to-face meetings with employees, stakeholders and offices/agencies (if any) of the organisation under review;
- deployment of online questionnaires to all staff
- publication of an ORP report that includes the principal findings yielded by the research; and
- production by each organisation reviewed of a follow-up plan which is published as part of the ORP report.